Yo, whatcha need, champ?
Have questions? FAQ section should cover most of your general questions!
Otherwise, submit your other questions, inquiries and or suggestions on the contact form!
Frequently asked questions
DISCRETION/DISCLAIMER:
Purchasing from KILOXCO (KILO) requires customer awareness and personal responsibility. (Duh)
- Some products are labeled “NSFW.” By purchasing, you accept this and understand the responsibility of ownership and display. KILO is not liable for reactions, disputes, or consequences resulting from product use or visibility in any setting.
- We do not verify age at purchase. If a minor completes a transaction, responsibility falls to the parent or guardian. We do not issue refunds based on product content or personal reactions. If needed, contact us to block future purchases tied to a payment method or address.
- Products may vary slightly in color, print, or material. KILO is not responsible for misuse, modification, or alteration after purchase and may refuse or cancel orders at our discretion.
- Our work often leans into meme culture, edgy, or lewd themes, but is not intended to promote violence, harm, harassment, or exploitation of any kind.
- All characters are depicted as 21+ years of age. Any characters tied to existing IP, including fan art stickers, are unofficial and not affiliated with or endorsed by their respective rights holders.
What is the return policy?
We do not accept returns or exchanges. All sales are final. Please ensure you are purchasing responsibly.
What do i do if my package is missing or damaged?
Please contact your shipping provider for any issues regarding missing or damaged packages. Once a package leaves our office, it is the responsibility of the shipping provider.
You can typically get reimbursed by the shipping company by filling out a claims form on their website.
HOW DO PREORDERS WORK?
Placing a preorder is a guaranteed way to get your items without having to worry about it being out of stock.
Preorders have a certain ordering window that will close after an allotted period of time. (usually a week or two)
After this, the products will be manufactured, sent to us, and we will then ship them out to you. You can expect to wait 2-4 weeks for your pre-order to ship.
Any cancellation of preorders must be within 24 hours. No exceptions.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with tracking information and delivery estimates.
Generally most orders ship within 1-3 days for in-stock items.
Preorders typically take 1-2 weeks to process once received at our office, but can take longer depending on manufacturer. You can expect preorders to ship within 2-4 weeks realistically. Please be patient with your preorders.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Free shipping is available on orders of $50 or more.
International buyers are responsible for all shipping costs as well as tariffs and or customs fees.
I put in the wrong address, what do now? :(
Always ensure the address you provide is the correct one. We will not be responsible for any incorrect shipment details from your behalf. Please contact us ASAP and we will try to change it but no guarantees.
If order has already shipped with incorrect info, please contact us.
Reshipment of order(s) and or item(s) is not our responsibility (unless we ourselves are at fault).
How long do stickers/keychains and other merch really last for?
- Stickers are made from high quality vinyl. We partner ourselves with only reputable printers. So just don't beat the sh*t outta them and they should last a long time.
- Keychains are made from high quality acrylic and are durable af so they should last a very long time, just don't smash em onto the pavement on purpose, yk? (Pls note that your keychain on arrival doesn't have scratches, it's just a protective film!)
- desk mats are all high quality rubber and you guessed it, yup, they last a long time.
- all other merch (flags, patches, etc): all high quality, we don't settle for the cheap sh*t :3
Can we collab or something??
Maybe? You wanna work with little ol' me? ;3
I'm very picky with who I collab or do stuff with, but hmu. IG, discord or email.
Where do you get your art from?
From many ethically sourced artists! We pride ourselves with working with many talented human beings! We despise AI art and do not support that bs. So all art on this website was created by some goober I commissioned lol
I'm an artist that has worked with you! Could you credit me?
Yes of course! I get pretty distracted sometimes and may forget! big sorry, dont hurt me :(
Just DM me on IG, Discord, or write me an email. I'll fix it and give you credit if you so wish :3